Benchmarking and Management Control

Syllabus
Guidelines for final report

Block 1: Management practices, benchmarking, and business applications

1. Target setting, measurement, and learning

• Slides
• Competent management matters (video)
  • World Management Survey
• The importance of structured management practices
• Excel template — full

2. Benchmarking in multidimensional settings

• Slides
• Software package: R Benchmarking
  • Additional data examples (reformat for R)
  • Super-efficiency example

3. Business applications of benchmarking

• Application: Identifying gains from mergers and acquisitions
  • Activity: Assessing M&As of Spanish Savings Banks
  • Practice task M&A
  • ME’s homework
• Application: Corporate Social Responsibility
  • Slides
  • Practice task CSR
  • CSR analysis example1; example2
• Application: Technology hardware and equipment industry
  • Practice task tech sector

Group activity: Presentation of articles

• Articles to present
• Guidelines and schedule

Block 2: Organizational architecture and performance control

4. Designing organizational architecture

• Slides
• Cannibalization example
  • Task: Describe Google’s organizational architecture
• Cases
• Additional: Hierarchy and managers matter more than ever

5. Divisional performance evaluation and control

• Slides
• Cases and numerical problems
• Blockbuster’s double marginalization problem
• Rules of the road – double marginalization in Indonesia

6. Measuring internal business processes and employee performance

• Slides
• Cases and numerical problems; On managers
• Compensation for performance and control Excel
• Always “current:”
  • On the folly of rewarding A, while hoping for B
  • You get what you pay for
• Newer
  • AI Chatbot for performance control and evaluation
  • Walmart: a Case Study in How to Treat Workers

7. Assessing management practices across the world

• Slides
• Revisit Topic 1 reading: Competent and structured management
• Illustrative data
• Codebook for dataset
• Stata code to replicate appendix slides

Presentation of final reports

• Revisit the guidelines
• Presentation order: the inverse of midterm (G. 4, 6, 3, 5, 2, 1)
• Send the slides by email to prof. no later than 11:00 am on the presentation day

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Optional bibliography

Brickley, J.A., Smith Jr., C.W., Zimmerman, J.L., 2021. Managerial Economics and Organizational Architecture. 7th ed., McGraw-Hill.

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