Benchmarking and Management Control
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UNDER CONSTRUCTION: Next edition Winter 2018
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Software resources
EMS: Efficiency Measurment System (novice users) or [alternative direct download]
R package: “Benchmark and frontier analysis using DEA and SFA” (average users)
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Interesting websites
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Optional bibliography
American Productivity and Quality Center. www.apqc.org
Bain and Company “Management Tools and Trends”
Balk, B.M., 2003. The residual: On monitoring and benchmarking firms, industries, and economies with respect to productivity. Journal of Productivity Analysis 20(1), 5-47. (free access from UPF-BSM network)
Bogetoft P., Otto, L., 2011. Benchmarking with DEA, SFA and R. Springer, New York.
Bragg, S.M., 2002. Business Ratios and Formulas: A Comprehensive Guide. Wiley, New Jersey.
Brickley, J.A., Smith Jr., C.W., Zimmerman, J.L., 2009. Organizational Architecture: A Managerial Economics Approach, 5th ed., Irwin Chicago.
Camp, R.C. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Productivity Press, 2006.
Kaplan, R.S., Atkinson, A.A., 2000. Advanced Management Accounting. 3th ed., Prentice Hall, Upper Saddle River.
