Benchmarking and Management Control

Syllabus

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UNDER CONSTRUCTION: Next edition Winter 2018

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Software resources

EMS: Efficiency Measurment System (novice users) or [alternative direct download]

R package: “Benchmark and frontier analysis using DEA and SFA” (average users)

GAMS (advanced users)

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Interesting websites

World Management Survey

Interactive Benchmarking

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Optional bibliography

American Productivity and Quality Center. www.apqc.org

Bain and Company “Management Tools and Trends”

Balk, B.M., 2003. The residual: On monitoring and benchmarking firms, industries, and economies with respect to productivity. Journal of Productivity Analysis 20(1), 5-47. (free access from UPF-BSM network)

Bogetoft P., Otto, L., 2011. Benchmarking with DEA, SFA and R. Springer, New York.

Bragg, S.M., 2002. Business Ratios and Formulas: A Comprehensive Guide. Wiley, New Jersey.

Brickley, J.A., Smith Jr., C.W., Zimmerman, J.L., 2009. Organizational Architecture: A Managerial Economics Approach, 5th ed., Irwin Chicago.

Camp, R.C. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Productivity Press, 2006.

Kaplan, R.S., Atkinson, A.A., 2000. Advanced Management Accounting. 3th ed., Prentice Hall, Upper Saddle River.