Benchmarking and Management Control

Syllabus
Guidelines for final report

Block 1: Introduction to benchmarking measures

1. Performance monitoring and benchmarking in competitive settings

2. Profitability and productivity changes

Block 2: Multidimensional benchmarking and applications

3. Benchmarking in multidimensional settings

4. Business applications of benchmarking

Group activity: Presentation of articles

Block 3: Organizational architecture and performance control

5. Designing organizational architecture

6. Divisional performance evaluation and control

7. Measuring internal business processes and employee performance

8. Assessing management practices across the world

  • Slides Topic 8
  • Revisit Topic 1 reading/video: Competent management matters
  • Illustrative data in Excel or Stata
  • Codebook for datase
  • Stata code to replicate appendix slides

Group activity: Presentation of Final Reports

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Software resources

RStudio
R package 1: Benchmark and frontier analysis using DEA and SFA
R package 2: Nonparametric Methods for Measuring Efficiency and Productivity

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Interesting websites

World Management Survey
Interactive Benchmarking

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Optional bibliography

American Productivity and Quality Center. www.apqc.org
Bain and Company “Management Tools and Trends”
*Balk, B.M., 2003. The residual: On monitoring and benchmarking firms, industries, and economies with respect to productivity. Journal of Productivity Analysis 20(1), 5-47.
Bogetoft P., Otto, L., 2011. Benchmarking with DEA, SFA and R. Springer, New York.
*Brickley, J.A., Smith Jr., C.W., Zimmerman, J.L., 2016. Managerial Economics and Organizational Architecture. 6th ed., McGraw-Hill.
Camp, R.C. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Productivity Press, 2006.
Kaplan, R.S., Atkinson, A.A., 2000. Advanced Management Accounting. 3th ed., Prentice Hall, Upper Saddle River.