Benchmarking and Management Control
Syllabus
Guidelines for final report
Block 1: Introduction to benchmarking measures
1. Performance monitoring and benchmarking in competitive settings
- Competent management matters
- Slides Topic 1
- Topic 1 excel template — Full
- Bain & Co.: Benchmarking as a top management tool
2. Profitability and productivity changes
Block 2: Multidimensional benchmarking and applications
3. Benchmarking in multidimensional settings
4. Business applications of benchmarking
- Slides Topic 4
- Software options
- Data examples (reformat for R)
- Illustration: Identifying gains from mergers and acquisitions
- Additional dataset: Technology hardware and equipment industry
Group activity: Presentation of articles
Block 3: Organizational architecture and performance control
5. Designing organizational architecture
- Slides Topic 5
- How to design a winning business model
- Cannibalization example
- Google’s organizational architecture (& more)
- Activity: Governance and Corporate Social Responsibility of listed firms (or Stata dataset)
- Cases Topic 5
6. Divisional performance evaluation and control
- Slides Topic 6
- Cases and numerical problems
- Blockbuster’s double marginalization problem
- Rules of the road – double marginalization in Indonesia
7. Measuring internal business processes and employee performance
- Slides Topic 7
- Cases and numerical problems; On managers
- Compensation for performance and control Excel
- On the folly of rewarding A, while hoping for B
- Seven Myths of Executive Compensation
- (additional) Pay for Performance… But Not Too Much Pay
8. Assessing management practices across the world
- Slides Topic 8
- Revisit Topic 1 reading/video: Competent management matters
- Illustrative data in Excel or Stata
- Codebook for datase
- Stata code to replicate appendix slides
Group activity: Presentation of Final Reports
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Software resources
RStudio
R package 1: Benchmark and frontier analysis using DEA and SFA
R package 2: Nonparametric Methods for Measuring Efficiency and Productivity
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Interesting websites
World Management Survey
Interactive Benchmarking
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Optional bibliography
American Productivity and Quality Center. www.apqc.org
Bain and Company “Management Tools and Trends”
*Balk, B.M., 2003. The residual: On monitoring and benchmarking firms, industries, and economies with respect to productivity. Journal of Productivity Analysis 20(1), 5-47.
Bogetoft P., Otto, L., 2011. Benchmarking with DEA, SFA and R. Springer, New York.
*Brickley, J.A., Smith Jr., C.W., Zimmerman, J.L., 2016. Managerial Economics and Organizational Architecture. 6th ed., McGraw-Hill.
Camp, R.C. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Productivity Press, 2006.
Kaplan, R.S., Atkinson, A.A., 2000. Advanced Management Accounting. 3th ed., Prentice Hall, Upper Saddle River.