Benchmarking and Management Control



UNDER CONSTRUCTION: Next edition Winter 2018



Software resources

EMS: Efficiency Measurment System (novice users) or [alternative direct download]

R package: “Benchmark and frontier analysis using DEA and SFA” (average users)

GAMS (advanced users)


Interesting websites

World Management Survey

Interactive Benchmarking


Optional bibliography

American Productivity and Quality Center.

Bain and Company “Management Tools and Trends”

Balk, B.M., 2003. The residual: On monitoring and benchmarking firms, industries, and economies with respect to productivity. Journal of Productivity Analysis 20(1), 5-47. (free access from UPF-BSM network)

Bogetoft P., Otto, L., 2011. Benchmarking with DEA, SFA and R. Springer, New York.

Bragg, S.M., 2002. Business Ratios and Formulas: A Comprehensive Guide. Wiley, New Jersey.

Brickley, J.A., Smith Jr., C.W., Zimmerman, J.L., 2009. Organizational Architecture: A Managerial Economics Approach, 5th ed., Irwin Chicago.

Camp, R.C. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Productivity Press, 2006.

Kaplan, R.S., Atkinson, A.A., 2000. Advanced Management Accounting. 3th ed., Prentice Hall, Upper Saddle River.