Benchmarking and Management Control
Syllabus
Guidelines for final report
Teams
Block 1: Introduction to benchmarking measures
1. Performance monitoring and benchmarking in competitive settings
- Competent management matters
- Slides Topic 1
- Topic 1 excel template–complete
- Bain & Co.: Benchmarking as a top management tool
2. Profitability and productivity changes
- Review material
- Review material template
- Slides Topic 2
- Example case: Ameristar Casinos, Credit ratings, Income fund report
Block 2: Multidimensional benchmarking and applications
3. Benchmarking in multidimensional settings
4. Business applications of benchmarking
- Slides Topic 4
- Data examples
- EMS: Efficiency Measurment System
- Basic Instructions for EMS software and one alternative for running EMS on MacOS
- Illustration: Identifying gains from mergers and acquisitions
- Activity: Assessing M&As of Spanish Savings Banks
- Additional dataset: Technology hardware and equipment industry –> Practice task for XXX
- Alternative software – R example – nonparaeff package
Group activity: Presentation of articles
Block 3: Organizational architecture and performance control measures
5. Designing organizational architecture
- Slides Topic 5
- How to design a winning business model
- Cannibalization example
- Google’s organizational architecture
- Activity: Governance and Corporate Social Responsibility of listed firms (or Stata dataset)
- CSR analysis examples: paper1, paper2, code, code_result
- Mini cases
6. Divisional performance evaluation and control
- Slides Topic 6
- Cases and numerical problems
- Blockbuster’s double marginalization problem
- Rules of the road – double marginalization in Indonesia
7. Measuring internal business processes and employee performance
- Slides Topic 7
- Cases and numerical problems
- Compensation for performance and control Excel
- On the folly of rewarding A, while hoping for B
- Seven Myths of Executive Compensation
8. Assessing management evaluation across the world
- Slides Topic 8
- Revisit Topic 1 reading/video: Competent management matters
- Data in Excel or Stata
- Codebook for dataset
- Stata code to replicate appendix slides
Group activity: Presentation of Final Reports
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Software resources
EMS: Efficiency Measurment System (novice users) or [alternative direct download]
R package 1: Nonparametric Methods for Measuring Efficiency and Productivity (average users)
R package 2: Benchmark and frontier analysis using DEA and SFA (average users)
GAMS (advanced users)
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Interesting websites
World Management Survey
Interactive Benchmarking
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Optional bibliography
American Productivity and Quality Center. www.apqc.org
Bain and Company “Management Tools and Trends”
*Balk, B.M., 2003. The residual: On monitoring and benchmarking firms, industries, and economies with respect to productivity. Journal of Productivity Analysis 20(1), 5-47.
Bogetoft P., Otto, L., 2011. Benchmarking with DEA, SFA and R. Springer, New York.
*Brickley, J.A., Smith Jr., C.W., Zimmerman, J.L., 2016. Managerial Economics and Organizational Architecture. 6th ed., McGraw-Hill.
Camp, R.C. Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Productivity Press, 2006.
Kaplan, R.S., Atkinson, A.A., 2000. Advanced Management Accounting. 3th ed., Prentice Hall, Upper Saddle River.
